Conditions of Use

Terms and Conditions
 
1) Introduction
These terms and conditions (the "Terms") set out your rights and obligations, and those of Creative zone Limited ("we" or "us"), in relation to this website, www.myethniccards.com (the "Website"), and any products, services and material of any kind available through the Site, or our services.

We are a company registered in England under the name Creative zone Limited; the address of our registered office is 4, Fairwyn Road, Sydenham, London. SE26 4AE.
When we refer to "Myethiccards" in these Terms, we mean us, the Site, and/or the Services, according to the context.
By registering with Myethniccards, you accept that you are entering into a contract with us under these Terms. People who register with Myethiniccards establish an "Account", and become "Users". Visitors to Myethniccards.com website who do not register, but who nevertheless use the Site, affirm that they are bound by these Terms each time they access the Myethniccards.com website.

If you do not agree to these Terms, you must not use this Website or our services.

You should be aware that these Terms may change from time to time.
You will be able to access most areas of Myethniccards website without registering your details with us. Other areas, and the opportunity to place orders with us, are only open to you if you register.
 
2) Trading Details
Whenever you buy a product through this Website, you will be contracting with Creative Zone Limited, a limited liability company incorporated in England
Registered office: 4 Fairwyn Road, Sydenham, London, SE26 4AE, United Kingdom
Email address: creative.zn@outlook.com
Telephone number: +44 2038518846

3) Ordering from us
3.1. Product description
We use our reasonable endeavours to make sure that every product on Myethniccards.com is shown accurately and that prices are correct. However, occasionally there may be small variations in colour, typefaces and layout.
3.2. Placing your order
A contract for the purchase of a product is created as follows:
·         The User places the order on the Site and then proceeds to making payment by pressing an order confirmation button ("Checkout") at the end of the checkout process:
·         By confirming your order, you are agreeing to purchase the product you have selected
·         At this point, we take payment for your order by means of your nominated payment method
·         We will send to you a "Thank you for your order" and an invoice via email, detailing your order, and other information we must provide to you

From time to time, we may reject an order for the following reasons:
a.    If, unfortunately, we do not have your chosen product in stock
b.    Where we cannot obtain authorisation for your payment
c.     If there has been a relevant pricing or product description error
d.    If your order breaches any of the requirements of these Terms
e.    We suspect that the order has been placed fraudulently
f.      It appears that the order mistakenly duplicates another order

If your order is rejected, we will contact you to confirm this and reverse the payment you have made for that order.
There are limited circumstances in which you may cancel an order after it has been made .
Note that we may bar or prevent an individual Account, User, email address or other identifier from making purchases or otherwise interacting with us where we reasonably suspect an association with fraud or other infringements of the law.
3.3. Payment
At Myethniccards.com, you can pay for your products using credit card, debit card or any other payment method which we make available to you at the time of your order.

4) Supply and pricing of products
4.1. Supply of Products
The cards and other products sold by us through our Website are manufactured and shipped from a range of different in-house and third-party production facilities based in the United Kingdom.
 
4.2. Prices and VAT
All prices of products shown on the Website include Value Added Tax at the prevailing rate.
4.3. Postage and packaging charges
For all items, prices are shown exclusive of postage and packaging charges; these will be shown separately at the checkout stage before you make payment for your order. In some cases, prices shown may include postage and packaging. If this is the case this will be clearly stated.
4.4.  VAT Receipts
In most cases your order confirmation email contains all the necessary information to constitute a simplified VAT receipt in line with the HMRC guidelines. However, should you require a Full VAT invoice you can request this via our contact us form. Please allow up to 21 working days for the full VAT invoice to be sent.
4.5. Substitute Products
Please note that if a product is unavailable, we may substitute it with an alternative product unless you request us not to do so.

5) Delivery
During the order process, Myethniccards will generally notify you of the despatch dates available and the expected timeframe for receiving your order; however, Myethniccards does not guarantee delivery dates or times. We will make you aware of delivery charges (if any) before you place your order.
Expected delivery times and charges will differ depending on which products you order. More details are set out below.
5.1. General despatch information
The despatch date is the day we SEND the item you have ordered, NOT the day it will be delivered.
5.2. Circumstances Beyond Our Control
Neither we, nor any delivery service that we use, shall be liable for any failure to perform Services where such failure or delay results from any circumstances outside our reasonable control; these circumstances include but are not limited to adverse weather conditions (such as snow, flood and extreme winds), fire, explosion, accident, traffic congestion, obstruction of any private or public highway, riot, terrorism, act of God, or industrial dispute or strike.

6) Returns and refunds
At Myethniccards, we always try to send your products in perfect condition. However, occasionally, a problem can arise. In the unlikely event that a product is faulty, or it is damaged in transit or is the wrong item, we ask you to contact us to let us know as soon as possible. We will then advise you on whether you are eligible for a refund or replacement.


7) Reporting a problem
If for any reason you are not happy with your Myethnicards order, please contact our Customer Service Team. Call 02038518846 (or +44 2038518846 if outside the United Kingdom), or use our contact form. You will need to quote your order number, the email address you have registered and the details of the problem with the order.

We aim to acknowledge any complaint within 3 working days (usually it takes 1-2 days), and will do our best to resolve it within 5 days. We may ask you to take a photograph of the product to help us communicate with our suppliers and correct any future problems. Should it be necessary, we will then advise you how to return your item.